Terms & Conditions

These Terms and Conditions (“Terms”) govern your access to and use of getmamas.com and any related mobile applications, features and services (the “Platform”), operated by EUSHOP LTD, a company registered in England and Wales with company number 12290096, whose registered office is at Brookfield Court, Selby Road, Garforth, Leeds, England, LS25 1NB (“GetMamas”, “we”, “us” or “our”).

By creating an account, browsing meals, placing an order, registering as a Seller, registering as a Creator, or otherwise using the Platform, you agree to be bound by these Terms.

1. Who we are

GetMamas is an online marketplace that connects independent home cooks (“Sellers”) with members of the public who wish to purchase home-cooked meals (“Buyers”). GetMamas also operates an affiliate marketing programme through which individuals (“Creators”) can earn cash commission, paid by participating Sellers, by referring Buyers to the Platform.

GetMamas is a technology platform. We do not prepare, cook, package or deliver any food ourselves. Each Seller is an independent trader responsible for their own food business.

• Company name: EUSHOP LTD
• Company number: 12290096
• Registered office: Brookfield Court, Selby Road, Garforth, Leeds, England, LS25 1NB
• Contact number: 07735 389614
• Trading name: GetMamas

2. Eligibility and accounts

2.1 Who can use the Platform

You must be at least 18 years old to create an account, place an order, register as a Seller, or register as a Creator.

2.2 Account security

You are responsible for the confidentiality of your account login details and for all activity under your account. Notify us immediately if you suspect unauthorised use.

2.3 One account per person

Each person may hold only one Buyer account, one Seller account and one Creator account. Creating multiple accounts to abuse promotions, referral rewards or affiliate earnings is prohibited.

3. The role of GetMamas

GetMamas does not prepare, handle, store or deliver any food; guarantee the taste, quality, nutritional content or fitness for purpose of any meal; act as the employer, agent or partner of any Seller; or provide delivery drivers or logistics services (unless a Seller chooses to offer delivery themselves).

Each Seller is solely responsible for the safety, quality, hygiene, packaging, labelling, allergen information and legality of the food they prepare and sell.

4. Sellers

4.1 Eligibility to sell

• Registration of your home kitchen as a food business with your local council (Food Safety Act 1990)
• A valid Level 2 (or higher) Food Hygiene Certificate or equivalent recognised qualification
• Valid public liability insurance, with a minimum recommended cover of £1,000,000
• Accurate, complete written allergen information for every dish (Regulation (EU) No 1169/2011 as applied in the UK)

4.2 Verification and the 90-day window

Sellers who have not yet completed full verification may be permitted to create a profile marked “Coming Soon” for up to 90 days from application, during which time they may not receive orders or payments. If full verification is not completed within this period, GetMamas reserves the right to pause or remove the profile without notice.

GetMamas reviews supporting documents but does not independently inspect Sellers' kitchens; approval is not a guarantee or certification of food safety. Sellers remain solely responsible for compliance with all applicable laws at all times.

4.3 Seller obligations

• Only sell food prepared in compliance with UK food hygiene and safety law
• Keep council registration, hygiene certificate and insurance valid and up to date
• Provide accurate descriptions, pricing, portion sizes and allergen information
• Accept or decline orders within the timeframe specified in the Platform (currently 30 minutes)
• Prepare and package food safely and hygienically, ready for collection or delivery at the agreed time
• Do not communicate with Buyers outside the Platform to circumvent fees, except where reasonably necessary for fulfilment
• Comply with all reasonable instructions issued by GetMamas relating to food safety and platform conduct

4.4 Commission, tiers and payment

• Bronze tier (0–499 completed orders): 20% commission
• Silver tier (500–999 completed orders): 17% commission
• Gold tier (1,000+ completed orders): 15% commission

GetMamas's commission rate is determined solely by the Seller's tier and is never affected by whether an order was driven by a Creator referral. Payments are collected via Stripe and, after deduction of GetMamas's commission, any Creator fee (clause 6), and applicable processing fees, the Seller's remaining share is paid out weekly (each Monday) for orders completed in the preceding week.

4.5 Tax and status

Sellers operate as independent, self-employed traders. Sellers are solely responsible for registering with HMRC, declaring income, accounting for income tax and National Insurance contributions, and registering for VAT if their turnover exceeds the threshold (currently £90,000 per year).

4.6 Suspension and removal of Sellers

GetMamas may suspend or remove a Seller's account, with or without notice, where we reasonably believe the Seller has breached these Terms, there is a risk to food safety, a serious complaint has been raised (including any food safety complaint, which results in immediate automatic suspension pending investigation), or compliance documents have expired or are missing.

5. Buyers

5.1 Placing an order

When you place an order you enter into a contract directly with the relevant Seller. GetMamas is not a party to that contract but facilitates it as the Platform operator and as payment processor on the Seller's behalf.

5.2 Pricing and payment

All prices are in pounds sterling (£) and include any applicable VAT. Delivery fees, where applicable, are shown separately. Payment is taken in full at order time via Stripe. The price is the same whether or not an order is attributed to a Creator referral.

5.3 Allergens and dietary requirements

Allergen information is provided by Sellers. GetMamas does not independently verify the contents of any meal. If you have a severe allergy, contact the Seller via the in-app messaging system before ordering. GetMamas is not liable for allergic reactions arising from inaccurate Seller information.

5.4 Cancellations and refunds

You receive an automatic full refund where a Seller does not accept your order within 30 minutes, or where a Seller cancels after accepting. Other refund requests are reviewed case-by-case. Where a food safety complaint is raised, the Seller is automatically suspended pending investigation and a refund decision is typically communicated within 48 hours. Approved refunds take 3–5 business days to appear in your account.

5.5 Buyer conduct

You agree not to misuse the Platform, including by submitting false complaints, attempting to circumvent fees, harassing Sellers, or providing false information.

6. Creators and the affiliate programme

6.1 Joining as a Creator

Anyone aged 18 or over may register as a Creator free of charge. No minimum following or approval is required, but GetMamas reserves the right to suspend or remove any Creator account suspected of fraud or abuse.

6.2 Creator-enabled meals

Creator promotion is an opt-in feature controlled by each Seller, on a meal-by-meal basis, and defaults to off. Only meals where a Seller has enabled creator promotion can generate Creator earnings and are marked with a “Creator friendly” label.

6.3 How Creator earnings work

• GetMamas's commission remains unchanged at the Seller's standard tier rate
• The Seller pays an additional 5% of that order's value to the Creator, deducted from the Seller's own share — not from GetMamas's commission
• The price paid by the Buyer is never increased as a result of an order being attributed to a Creator

Worked example — £10.00 meal sold by a Bronze-tier Seller (20% commission):

6.4 Milestone bonuses

In addition to the per-order commission, a Creator earns a £75 cash bonus, funded directly by GetMamas, for every £1,500 of cumulative order value attributed to that Creator's referral link across all creator-enabled meals.

6.5 Payment of Creator earnings

Creator commission and milestone bonuses are paid in cash via bank transfer monthly, subject to a minimum payout threshold of £10. Amounts below are carried forward.

6.6 No welcome voucher

GetMamas does not operate a sign-up voucher or welcome credit scheme of any kind for Creators. Some Sellers may, at their own discretion, offer a complimentary meal to a Creator on their first visit — this is a private arrangement between the Seller and Creator.

6.7 Creator obligations

Creators must comply with the Advertising Standards Authority's (ASA) guidance on disclosure of affiliate and commercial relationships, including clearly labelling sponsored or commission-earning content. Creators must not make false, misleading or defamatory claims. GetMamas may withhold payment, suspend, or terminate any Creator account engaged in fraudulent referral activity.

7. Reviews and content

Buyers who have completed a verified purchase may leave a star rating and written review. Reviews must be honest and based on genuine experience. By submitting content to the Platform, you grant GetMamas a non-exclusive, worldwide, royalty-free licence to use, reproduce and display that content in connection with operating and promoting the Platform.

8. Intellectual property

All intellectual property rights in the Platform (excluding User Content) belong to EUSHOP LTD or its licensors. You may not copy, reproduce, modify or create derivative works from any part of the Platform without our prior written consent.

9. Liability

9.1 General

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or any other liability that cannot be limited under English law.

9.2 Limitation relating to food

GetMamas is not liable for the quality, safety, fitness for purpose, or accuracy of allergen information of any meal sold by a Seller. Liability rests with the relevant Seller.

9.3 Platform liability

Subject to clause 9.1, GetMamas's total liability shall not exceed the greater of (a) £100, or (b) the total fees paid by you to GetMamas in the 12 months preceding the event giving rise to the claim. GetMamas shall not be liable for any indirect, special or consequential loss.

9.4 Platform availability

We do not guarantee the Platform will be available at all times or free from errors.

10. Disputes between users

GetMamas provides tools to help resolve disputes between Buyers and Sellers. Where a dispute cannot be resolved, GetMamas may make a final decision regarding refunds at its reasonable discretion.

11. Suspension and termination

We may suspend or terminate your account or access immediately if we reasonably believe you have breached these Terms or engaged in fraudulent or illegal activity. You may close your account at any time.

12. Changes to these Terms

We may update these Terms from time to time. Where changes are material, we will take reasonable steps to notify you. Continued use of the Platform after changes take effect constitutes acceptance.

13. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, save that consumers resident in Scotland or Northern Ireland may also bring proceedings in their local courts.

14. Contact us

• By email: info@getmamas.com
• By telephone: 07735 389614
• By post: EUSHOP LTD, Brookfield Court, Selby Road, Garforth, Leeds, England, LS25 1NB
• Company number: 12290096